Refund policy

• Return window — Standard is 30 days, but consider shorter (14 days) for high-value or graded items where condition disputes are common
• Condition requirements — Specify that items must be returned in the same condition received (sealed = sealed, ungraded = ungraded). Opened packs or broken seals are typically non-returnable
• Final sale items — Call out any items explicitly sold as-is (damaged boxes, mystery items, graded cards)
• Graded cards/figures — If you sell PSA/BGS graded items, note that the grade is determined by the grading company and returns aren't accepted based on disagreements with the grade
• Restocking fee — Common in collectibles (e.g., 10–15%) to deter abuse on high-demand items
• Exchanges vs. refunds — Clarify whether you offer store credit, exchanges, or full refunds

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at clhowe43@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If we accept your return, we’ll send you a return shipping label and instructions on how and where to send your package. We will not accept items sent back without first requesting a return. 

You can always contact us for any return questions at clhowe43@gmail.com.

What NOT to offer for collectibles:

• Open-box returns on trading card packs (too easy to abuse)
• Returns on digital codes or redeemed items

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain items cannot be returned, such as perishable goods (food, flowers, or plants), custom products (special orders or personalized items), and personal care goods (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return and let you know whether the refund was approved. If approved, we’ll automatically refund your original payment method within 10 business days. Please remember it can take time for your bank or credit card company to process and post the refund. 
If more than 15 business days have passed since we’ve approved your return, please contact us at clhowe39@gmail.com.